Marella & Co
Last updated: July 25, 2026

At Marella & Co, we take your privacy seriously. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood it. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal information we collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you as an individual. This does not include anonymised or de-identified data.

Depending on how you interact with us, we may collect the following: contact details, including your name, email address, phone number, billing address, and shipping address; financial information, including payment card details, transaction information, and payment confirmation (we do not store full card numbers — payment processing is handled securely by our payment provider); account information, including your username, password, security questions, and account preferences; transaction information, including items you view, add to cart, purchase, return, or exchange, and your order history; communications, including messages you send us, such as customer support enquiries or feedback; and device and usage information, including your IP address, browser type, device identifiers, and how you interact with our website (pages visited, clicks, session duration).

How we collect your information

We collect personal information directly from you, when you create an account, place an order, contact us, or otherwise provide information through our website; automatically, through cookies and similar tracking technologies when you browse our website, including information about your device, browser, and browsing behaviour; from service providers, such as payment processors, shipping carriers, and analytics tools that help us operate the Services; and from third-party partners, such as advertising platforms and social media networks, in accordance with their own privacy policies.

For more information on how we use cookies, please refer to the cookie settings available on our website.

How we use your information

We use your personal information to fulfil your orders — processing payments, arranging shipping, handling returns and exchanges, and sending order-related notifications; to manage your account — creating and maintaining your account, remembering your preferences, and providing a personalised shopping experience; to communicate with you — responding to enquiries, providing customer support, and keeping you informed about your orders; for marketing and advertising — sending promotional emails, displaying targeted advertisements, and recommending products based on your browsing and purchase history, which you can opt out of at any time; for security and fraud prevention — verifying your identity, protecting against fraudulent or unauthorised activity, and ensuring a safe shopping environment; to comply with legal obligations — responding to lawful requests from authorities, enforcing our Terms of Service, and protecting our legal rights; and to improve our Services — analysing how customers use our website and using that insight to improve the experience.

Your rights

Depending on where you live, you may have rights over your personal information, including the right to access, correct, delete, or port your data, and the right to object to or restrict certain processing. To exercise any of these rights, contact us at team@marellaandco.com. We will respond in line with applicable law.

Retention

We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Contact

Company Name: Marella & Co
Contact Email: team@marellaandco.com
UK operating base: Manchester, United Kingdom

© 2026 Marella & Co. All rights reserved.